Contact Verizon Wireless Customer Service
For account, billing or payments. Mon-Sat: 8AM-7PM, Sun: 8AM-5PM. Currently closed. For device troubleshooting. Mon-Sun: 8AM-9PM. Currently closed. Shop with us. For your new wireless service and device upgrades. Customer Service - Prepaid. Mon-Fri: 8am-5pm. Sat-Sun: 8am-5pm.
First I would like to say that my past experiences have been great with the overall performance of the custoer. That being said, the last 6 weeks has been a nightmare. The customer service has declined wat. Trying to get through on at the has become horrible. Each time I have called this number my call is going to the Verizon wireless department, isn't number for verizon customer service and sales? I would go what year was potato chips invented numerous trys and calls before I ce,l finally able to reach the department that I want, which is the Verizon Fios area.
I recently relocated to a new state and wanted to inform the company of my move since I am expecting a refund to be mailed to me. First I was initially told that the check would be mailed before the end of September before I left New Yorkafter not receiving the check in the middle of October, I called to have the address updated to my temporary location. I had spoken with a very helpful representative by what is verizon customer service number from cell phone name of Karen customer service who in turn transferred my call to verizon financials after explaining to them the reason for my call.
The representative in Veirzon was very rude, failed to repeat the new address back to me and when asked for a reference number for the change, I was told that my account number was my reference. Well, the next evening I received an e-mail informing me of the change and the a check was being issued to the new address; when I checked the Verizon account it turned out that the only part of the address that was correct was the house number and the zip code.
Here I go again trying to get through to Verizon on the crazy phone system and after the fourth attempt to get through to customer service, I am transferred to collections. That representative had me tell her the whole story of my call only to have her tell me that my call was to the collections department and the reason for my call.
I told her that I have just explained the reason of my call and again she asked for my name and phone number. After which she tells me that she could not locate an account.
I said maybe because my account was not in collections, she said she will still be able to access my information to help me. Well, I had to tell her my name four times in a matter of 20 minutes, I had to sign on to the Verizon web to give her my account number before she was able to pull up my how to stop charities calling on the phone to make the correction to my address.
Remember these forums are for Peer to Peer support. Only a few Verizon Board admins are here, and they have limited assets nunber assist you.
They did add a message at the beginning to tell you this and give you the Verizon wireless information. Just ignore that. If you moved to another state that doesn't have Verizon, it can sevrice a pain to get through about an old account.
Ignore most of the prompts and make sure you get a representative use to be 0 or say "representative", but may have changed. And make sure you call them between so called "business hours". I know I had some trouble when I finally closed my NY account but they did finally get it straight.
If the phone system had given me the option for customer service up front, it would not have so bad. I said speak to a representative about three times before what is area code 631 call was transferred.
Maybe it is because I was calling from my Verizon cell. I was amazed that I did receive my refund I don't know how. The address was still the wrong address. At least I am done with them vustomer awhile. There is no Fios where I now live either. Accessibility Resource Center Skip to main content. Personal Business.
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Customer service numbers for Verizon
Mar 18, · You can call Verizon Wireless at () toll free number, write an email, fill out a contact form on their website victorsfc.com, or write a letter to Verizon Wireless, P.O. Box , Newark, New Jersey, , United victorsfc.comon: P.O. Box , Newark, , New Jersey. Use this page to contact Verizon Customer Service. Use Verizon Support for help with Common TV, internet or phone service issues. Jan 21, · Here are the easiest ways to find Verizon customer service phone numbers, bill pay information and technical support. Call () for help with existing service. At Allconnect, we work to present quality information with editorial integrity.
Our experts are available to help. Call to shop plans. Here are the easiest ways to find Verizon customer service phone numbers, bill pay information and technical support. Call for help with existing service. At Allconnect, we work to present quality information with editorial integrity. While this page may contain offers from our partners, our opinions are our own.
As one of the biggest internet providers in the U. To speak to a person or live representative at Verizon for residential services help, press , then 2.
Enter your account number or phone number associated with your account. Then press 5 for tech support. Get help faster : Before you call about Verizon tech support, try chatting with a representative online or doing a quick search in the Verizon Fios Community forums. Do you need to pay your Verizon Fios bill? Pay your Verizon bill on your time with multiple ways to pay, including cash, check, E-check, ATM and most major debit or credit cards.
If you are a Verizon business customer, you can pay your bill here. Enroll in Auto Pay to have payments automatically drafted from your account. Sign in to My Verizon to set up and manage Auto Pay. Call now to speak with a Verizon expert about the best Verizon deals in your area.
Find the Verizon internet , TV and voice services you need for your home. Reach specialized Verizon Fios customer service departments, stay in touch with Verizon customer support via social media or get help from the Verizon community and forums. You can also visit a Verizon store location to speak with a Verizon representative in person.
Fios and traditional phone customers can email vccd verizon. Do you prefer to go to a Verizon store location in your area? Find local Verizon stores and phone numbers. Facebook : Connect with Verizon customer service via Facebook Messenger. Send them a direct message on Twitter for the quickest response. Connect with users just like you to find useful information and get answers to frequently asked questions.
Save time by troubleshooting Verizon service issues without contacting Verizon customer service. You can also watch self-install videos that walk you through the process. You can view or close your repair ticket when you sign in to My Verizon using your user ID and password.
You can also check repair requests using your ticket number and ZIP code or your email and Verizon telephone number.
Visit the Verizon service outage page to check for outages in your area and troubleshoot possible reasons why your Verizon service may be out.
You can also report a Verizon service outage in your area. Call to contact Verizon customer service. For residential services help, press , then 2.
A Verizon customer service representative is available via phone Monday — Friday, 7 a. You can adjust billing preferences from the My Verizon page. Select Paperless Billing from the My Bill dropdown menu. Review the information on the Paperless Billing page and select Continue to complete your enrollment. Wait times can vary depending on the time and reason for your call. If you are experiencing difficulty reaching a Verizon representative by phone, you may want to consider initiating a live chat.
You can return your equipment for free by signing into your account and printing a prepaid return label. Then, drop off your equipment at any UPS location. Return equipment within 30 days of your service being disconnected. You can cancel online. You will need your User ID and password to login to your Verizon account. You can also cancel by contacting a customer service representative at Hours: Monday-Friday from a.
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New approved residential customers only. Recommend minimum 25 Mbps for optimal viewing min 8 Mbps per stream. Not all speeds available in all areas. Call to see if you qualify. Must purchase through Red Ventures. For new residential customers.
Residents of select multi-dwelling units not eligible. Reward Card: Will be sent email or letter with redemption requirements. Reward Card delivered within weeks after redemption to customers who maintain and pay for qualifying service from installation date and through reward fulfillment.
Card expires at month-end 6 months after issuance. No cash access. Virgin Islands. No refunds or credits for any partial-month periods or unwatched content. Residential customers only. Some offers may not be available through all channels and in select areas.
Device may need to be in billing region in order to view. Programming subject to blackout restrictions. Taxes may apply. See your Order Confirmation email and att. Offers may not be combined with certain other promotional offers on the same services and may be modified or discontinued at any time without notice. Other conditions apply to all offers. All other marks are the property of their respective owners.
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Upon cancellation of your video service you may lose access to HBO Max. To learn more, visit att. Why do we ask for your address? Need help? Speak to one of our experts. Call: Who am I calling? Our trained experts can help you choose what plan is best for you, at no extra cost. Give us a call: Contact Verizon customer service Here are the easiest ways to find Verizon customer service phone numbers, bill pay information and technical support.
Customer service numbers for Verizon As one of the biggest internet providers in the U. Verizon Fios customer service number: To speak to a person or live representative at Verizon for residential services help, press , then 2.
Verizon Fios technical support number: Enter your account number or phone number associated with your account. Set up Verizon Auto Pay and never forget to pay your bill again Enroll in Auto Pay to have payments automatically drafted from your account.
Ready to order new Verizon services? Call now Additional contacts for Verizon customer service Reach specialized Verizon Fios customer service departments, stay in touch with Verizon customer support via social media or get help from the Verizon community and forums.
Verizon customer retention Reach the Verizon customer escalations department at Contact the Verizon Center for Customers with Disabilities Fios and traditional phone customers can email vccd verizon.
Hours: Monday — Friday from a. Verizon store locations Do you prefer to go to a Verizon store location in your area?