What is a Knowledge Base?
Aug 14, · A knowledge base is a centralized database for spreading information and data. Knowledge bases support collecting, organizing, retrieving, and sharing knowledge. There are two main forms of knowledge bases: machine-readable and human-readable. Machine-readable knowledge bases store data that can only be analyzed by artificial intelligence systems. A knowledge base is a self-serve online library of information about a product, service, department, or topic. The data in your knowledge base can come from anywhere. Typically, contributors who are well versed in the relevant subjects add to and expand the knowledge base.
A collection of data organized in a form that facilitates analysis by automated deductive processes, such as an expert system. The collection of information representing the collective knowledge of an organization, arranged for easy search and retrieval.
All rights reserved. Switch to new thesaurus. Based on WordNet 3. Mentioned in? Bacon Francis bass cognitive content computer content discipline domain field field of study IKBS intelligent what does a franchisor do system joint logistics over-the-shore commander knowledge domain knowledge engineer knowledge engineering knowledgeable knowledge-based knowledge-based system mental what does a networking engineer do. References in periodicals archive?
The Knowledge Base Portal is a digital help library for taxpayers, tax collectors and other related stakeholders. FBR launches knowledge-base portal. Emerging issues often come up in the online community before knowledge base authors are even aware of them.
Considerations on knowledge based strategy typologies. Each agent has an evolving knowledge basecommon space of concepts. Fuzzy decision support in distributed V2V systems. An efficient use of a mapping knowledge base. Klein Arizona State U. They cover dimensions knowlesge an instructional design knowledge basegeneral systems theory, communication theory, learning theory, early instructional theory, media theory, conditions-based theory, constructivist design theory, performance improvement theory, and a taxonomy what is a knowledge base the instructional design knowledge base.
The instructional design knowledge knowpedge theory, research and practice. According to the company, by implementing the new Release, the Tone's customers can take advantage of expertise available in the Operational Knowledge Baseenabling enterprises and managed service providers to improve the effectiveness of supporting VoIP convergence, reduce the risks caused by gaps in staff expertise and lower associated costs.
Ragsdale says that many companies are building new search technology atop an old knowledge base to better find content in the system. Are support systems way off-base? Web 2. The knowledge base is an integral part of Malvem's website and, following a simple registration procedure, application notes are freely downloadable.
New Mastersizer applications notes downloadable from Malvern knowledge base. Pipe knowlede Foundry Co. The challenge to maintain and update LOGPARS has been twofold: first, keeping the existing documents and expert knowledge base up to date; and second, adapting to new operating systems and programming languages. Life cycle Logistics Planning comes of age. During the last decade, attempts to define the parameters of language teachers' knowledge base have intensified within the language teacher education community.
Linguistics in language teacher education. Dictionary browser? Full browser?
Define knowledge base. knowledge base synonyms, knowledge base pronunciation, knowledge base translation, English dictionary definition of knowledge base. n. 1. A collection of data organized in a form that facilitates analysis by automated deductive processes, such as an expert system. A Knowledge Base is essentially your organization’s library. It’s where you put all information and data relating to what you do, how you go about doing it, and how you can help readers find solutions, all in one place. Jul 28, · A knowledge base is a database used for knowledge sharing and management. It promotes the collection, organization and retrieval of knowledge. Many knowledge bases are structured around artificial intelligence and not only store data but find solutions for further problems using data from previous experience stored as part of the knowledge base.
Often, an external knowledge base also contains information related to troubleshooting, ordering, billing, shipping, returning, requesting help, recalls, company history, and your store or office locations. Internal knowledge bases help employees easily find information related to benefits and compensation, onboarding, employee development, technical help, organizational structures, market research, policies, brand guidelines and protocols.
Software that is intended to be used as a knowledge base has specific benefits over solutions that can be used many other ways, like long documents, PDFs, internal wikis , or spreadsheets. All that being said, it can be tough to justify adding a knowledge base solution on top of existing workarounds. Here are some of the ways non-purpose built solutions have the advantage:.
Internal knowledge base software supports your employees by giving them a one-stop-shop where they can search for the resources they need to best do their jobs. An effective internal knowledge base reduces employee frustration and promotes productivity by reducing the need for repetitive searches, integrating with employee workflows, encouraging contribution and collaboration, and ensuring content relevance and accuracy. Some additional examples of software that could be considered internal knowledge base software include documents and spreadsheets, content management systems CMSs , web portals, FAQs, or wikis.
Maintaining an internal knowledge base with this information can serve this purpose and help companies provide employees with accurate information on-demand.
The same holds true for a manager who wants to efficiently onboard and train new employees , or for a member of your team who needs information about their benefits , compensation or company policies. To eliminate having them spend part of their day on hold with the human resources department to get answers to those questions, an internal knowledge base can help increase productivity by providing them with the answers they need and an efficient way to get them.
The less time employees have to spend seeking out answers, the more time they can devote to building relationships with customers and bringing value to your company. If you see opportunities where your organization can save time, enhance productivity, and create greater cohesion and accuracy of the knowledge disseminated to employees, your company can benefit from internal knowledge base software.
Knowledge base software allows you to set up your internal knowledge base quickly, without having to build your system from scratch. Knowledge base software can offer multiple functions, including chat, tracking, interactivity and more. Maintaining a well-organized, easily searchable and accessible internal knowledge base means your employees can find answers quickly, without re-asking common questions.
An internal knowledge base is incredibly versatile in the way it can be used. Some ways to make the most of your internal knowledge base software include populating it with information, such as:. Internal knowledge base software enables your company to focus your communications on new and critical information. Time spent introducing new employees to company policies and procedures, as well as training those taking on new roles, could be significantly reduced.
See how Guru captures, transforms, and delivers knowledge when you need it. Why Guru? With Guru's collaborative knowledge management solution, answers find you. Product enablement. The latest product information, delivered to reps in their workflow. Internal communications. Teams stay connected with anytime access to expert-verified information. Employee onboarding. Automated onboarding to meaningfully integrate new teammates.
Knowledge Management. A knowledge base is any system in which knowledge is stored, maintained, and accessed. There are two types of knowledge bases: external and internal knowledge bases. Easy search — Purpose-built knowledge base software makes it easier to surface specific knowledge when needed Easy upkeep — Knowledge bases allow user to update individual items as necessary instead of having to update and republish an entire document Roles and permissions — Knowledge bases allow for granular access and editing.
While some other solutions like Google Docs or Sheets can also be limited this way, the settings often require more clicks and can easily be forgotten. Designed to be used in-workflow — A knowledge base solution is designed to be used to provide answers where and when you need them, while other solutions require major context-switching and searching.
Trust — Documents and spreadsheets can easily become outdated, and version control can lead to duplication and confusion. Knowledge bases make it clear whether what is found can be trusted. If you already have a complex tech stack, this may make adoption more difficult. Look for a KB solution that integrates with many of your existing tools to make adoption easy. Discover the 6 types of knowledge bases and find out how to choose. Learn about the benefits of working in a knowledge-driven culture.
Guru supports you so you can support your customers. Get the report Pick a plan. Ways to use internal knowledge base software Maintaining a well-organized, easily searchable and accessible internal knowledge base means your employees can find answers quickly, without re-asking common questions. Ready to get Guru? It's FREE and easy to get started.
Just pick the plan that works best for your team, or chat with one of our experts to learn more. Pick a plan. Knowledge management software Internal wiki. Contact us Thank you! Your submission has been received! Something went wrong while submitting the form. Terms of service Dev agreement Privacy Beta agreement. Demo request.