Activate your phone
Buy a Certified Pre-Owned (CPO) Replacement device (if you haven't purchased a CPO device in the past 12 months). Call us from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon store to verify your eligibility. Buy a new device at retail cost. Activate another device you already own. Getting a speedy repair or replacement for a damaged phone or cracked screen is key. But the type of damage can affect your repair options. Verizon phone replacement and repair solutions, such as Verizon Protect and Total Mobile Protection, can help get the help you need in potentially stressful situations.. Trying to figure out what’s next?
Getting a speedy repair or replacement for a damaged phone or cracked screen is key. But the type of damage can affect your repair options. Verizon phone replacement and repair solutions, such hkw Verizon Protect and Total Mobile Protectioncan help get the help you need in potentially stressful situations.
These common scenarios can help you find the perfect veerizon for all of your smartphone fixes. Even phones with cases may suffer shattered screens when dropped. The good news? Repairing those sleek but broken touchscreens is getting faster and easier. Please note that New York customers are not eligible for Verizon Protect. Note: Be wary gte quick fix-it places. Unauthorized screen repairs may further damage your device and make it ineligible for warranties or repairs.
On top of call difficulties, a broken speaker can also cause problems when watching videos or listening to podcasts. First, carefully check your phone to determine if there is any external damage. If nothing is visible, make sure the latest software update is installed on your device. In addition, try what is republic trs erd fed basic troubleshooting by turning your phone on and off while leaving it unplugged.
This ca support service connects you with live, US-Based tech experts who can walk you through next steps on repairs. Most models, including AppleVsrizon and Samsunghave small visible indicators to show whether water damage has occurred.
Not only is your phone covered if it gets water damage, you may be eligible for a full replacement that same day. From the rays in a hot car to a sunny day spent at the beach, high temps and direct sunlight can cause serious and how to import mxf files into premiere damage to a smartphone.
And often the damage is not visible from the outside. Before you panic, get your phone back to room temperature and exit all apps. Look over the exterior of the phone to see if the battery, which is especially sensitive to extreme heat, has leaked. And in all future situations, make sure to follow manufacturer recommendations. For example, Apple recommends not using a smartphone in temperatures above 95 degrees Fahrenheit.
The charging port is probably one of the most used and, therefore, most vulnerable parts of a phone. In general, charging issues are caused by a damaged charging port or a battery that fails to hold a charge.
There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Visit a Verizon store for help cleaning a charging port. Verizon Protect or Total Mobile Protection make it that easier; these plans offer post-warranty defects, including battery replacement for select smartphones, subject to part availability. In extreme cold, your phone battery may hiw down until you get it back to room temperature. Start your repair search uow troubleshooting tips from the manufacturer, such as Samsung and LG.
The sturdy yet lightweight body of a smartphone can be damaged — if there is enough force. In some instances, a cracked body can require just a simple repair. One option is to swap out a damaged phone with a certified pre-owned device. Investing in smartphone insurance can save you stress when an accident happens.
I need screen repair for my phone. Popular Articles 5 Verizon smartphones with the best battery life. Quad what and octa who? A quick guide to processor lingo.
Top 6 smartphones with large screens. My phone speaker isn't working. My phone has potential water damage. My phone overheated. My phone body has a crack. Take how to clean water spots off glass first step today. This content is provided for information purposes only. All information included herein is subject to change without notice.
Verizon is not responsible for any direct or indirect damages, arising from or related to use or reliance of the above content. Accessibility Resource Center Skip to main content Shop. Top Device Brands. About Verizon. Most Popular. Top Accessory Brands. Important Consumer Information. Follow Verizon. Follow Verizon Fios.
A certified pre-owned replacement device. (If you haven't purchased one in the past 12 months). Call () (toll-free from a landline phone) or visit a Verizon Wireless store to verify your eligibility. Start, manage or track your claim. When you upgrade your device you can choose to change your plan or keep the same plan: Go to your Device overview in My Verizon. Tap Upgrade now under the device and follow the prompts to choose a new device and optional accessories. You’ll have the option to keep your plan or explore a new plan. Verizon is authorized to make replacements on their behalf. If you accepted a phone, they probably no longer have you as a pending warranty customer. You probably should not have settled, but insisted they ship you a phone. File a BBB complaint.
Verizon was to replace my phone do to their Hotspot issue. Verizon never followed thru nor contacted me back. I was out if state Mobile Hotspot would not work. About 10 days later I get a Text saying Verizon resolved their Mobile hotspot issues.
But the Dozens of staff Had No idea it was an internal issue all along!!! This is the condensed version of all events.
I'm more than irritated still as No follow up have occurred nor has Verizon sent the correct phone. They will only take sales calls or texts or chats. If you finally get a person after hours of holding they hang up if they cannot sell you, or if your issue may require effort to solve.
Good luck. Sorry we do not matter to this company or at least to some of their staff who truly seem to resent the customer and the company they work for. Doxiedave Samsung warranties your phone. Verizon is authorized to make replacements on their behalf. If you accepted a phone, they probably no longer have you as a pending warranty customer. You probably should not have settled, but insisted they ship you a phone. File a BBB complaint. It gets forwarded to upper management who will call you.
I had No idea the kid at the store who was testing a new Card in a new phone would as they call it "Brick" the Phone I purchased. Made it seem like he was just testing it. I find it hard to believe they would care about the BBB , the BBB is just a company businesses pay to have accreditation with that is commonly known by many. They have zero authority or power its Just a public place to look at reviews.
If you can see any complaint about Verizon on the BBB website not resolved as they mark them please forward the link. Businesses have 30 days to respond to a Better Business Bureau complaint.
If you search Better Business Bureau on this forum you will find it is recommended often because the response is usually given in 2 to 5 days. I keep recommending it because it works. Thank you for the well wishes. I hope the same for you and all of America. This is a strange time. I understand your discontent and apologize for the inconvenience. As a consumer, I know conflicting information can be discouraging.
Let's look into this. I will be sending you a Private Message momentarily. Accessibility Resource Center Skip to main content. Personal Business.
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